Financial & Support Operations
Invoice exceptions, organization provisioning, refunds, disputes, individual access extensions, and interrupted-test support.
Internal administrator sign in
Use an email that already has Elevate internal-admin access.
Request queue
Standard Due on Receipt, Net 15, and Net 30 requests can auto-approve. This queue is primarily for extended terms and financial exceptions.
Refund & dispute review
Financial events remain separate from seat entitlements until an internal review is completed.
Create organization account
Create the organization shell and send its primary administrator the appropriate invite or sign-in link in one action.
Candidate access & extensions
Search an individual customer, review activation and expiration dates, and grant the one-time 30-day extension when requested.
Reset-support queue
Attempts with 5 or more unanswered questions can qualify for a replacement without being treated as clean first-attempt data.