Elevate Support

How can we help?

Get help with your Elevate account, study materials, practice tests, performance tools, or organization access.

Email Support → Open Member Hub
Quick Help

Choose a Support Topic

Selecting the closest topic helps you send the right details the first time.

Account & Access

Help with signing in, member access, purchased resources, or an item that is not appearing in your account.

Get Account Help →

Study Materials

Questions about the Master Study Guide, Cram Guide, opening a resource, or finding the right study material.

Get Study Help →

Practice Tests

Help opening a test, locating assigned practice tests, understanding test access, or troubleshooting a testing issue.

Get Test Help →

Performance & Results

Help with your Performance Profile, dashboard data, section results, TCO details, or a result that does not look right.

Get Results Help →

Help Us Resolve It Faster

Including a few specific details can help us understand your issue more quickly.

1
Use the email connected to your Elevate account This helps us match your message with the correct purchase or access record.
2
Tell us what you were trying to open or complete For example: Master Study Guide, Practice Test 2, Member Hub, or Performance Profile.
3
Include a screenshot when it would help Screenshots are especially useful for errors, missing items, or unexpected results.

Contact Elevate

Choose the contact that best matches your request.

Candidate & Member Support Accounts, purchases, guides, tests, and performance tools.
Email Support
Organization Support Pilots, organization access, pricing, implementation, and team questions.
Email Organizations
Common Questions

Support FAQ

Quick answers to common Elevate support questions.

I purchased something, but I do not see it in my account.
Confirm that you are signed in with the same email address used for your Elevate purchase. If the item still does not appear, email support@elevatebehaviorallearning.com and tell us which product you expected to see.
My practice test or Performance Profile is not opening.
Send us the email connected to your account, the test or page you were opening, and a screenshot if you are seeing an error.
When does my Performance Profile become available?
Performance tools are connected to completed paid practice-test results. If you completed a test and your results are not appearing, contact support with the test name and account email.
I have a billing or purchase question. Where should I send it?
Contact Candidate & Member Support and include the email used for the purchase and the item purchased. Do not send payment-card information by email.
Where should an ABA organization send questions?
Organization purchasing, pilot, implementation, and team-access questions can be sent to organizations@elevatebehaviorallearning.com .
Can Elevate answer questions about the BACB exam itself?
Elevate can help with Elevate products, access, practice-test results, and study resources. Questions about official BACB requirements, applications, scheduling, or certification decisions should be directed to the BACB through its official channels.

Still Need Help?

Send us a message with the email connected to your Elevate account and a short description of what you need help with.

Contact Elevate Support →
Elevate Behavioral Learning is an independent exam-prep resource and is not affiliated with or endorsed by the BACB.
Elevate Support

How can we help?

Get help with your Elevate account, study materials, practice tests, performance tools, or organization access.

Email Support → Open Member Hub
Quick Help

Choose a Support Topic

Selecting the closest topic helps you send the right details the first time.

Account & Access

Help with signing in, member access, purchased resources, or an item that is not appearing in your account.

Get Account Help →

Study Materials

Questions about the Master Study Guide, Cram Guide, opening a resource, or finding the right study material.

Get Study Help →

Practice Tests

Help opening a test, locating assigned practice tests, understanding test access, or troubleshooting a testing issue.

Get Test Help →

Performance & Results

Help with your Performance Profile, dashboard data, section results, TCO details, or a result that does not look right.

Get Results Help →

Help Us Resolve It Faster

Including a few specific details can help us understand your issue more quickly.

1
Use the email connected to your Elevate account This helps us match your message with the correct purchase or access record.
2
Tell us what you were trying to open or complete For example: Master Study Guide, Practice Test 2, Member Hub, or Performance Profile.
3
Include a screenshot when it would help Screenshots are especially useful for errors, missing items, or unexpected results.

Contact Elevate

Choose the contact that best matches your request.

Candidate & Member Support Accounts, purchases, guides, tests, and performance tools.
Email Support
Organization Support Pilots, organization access, pricing, implementation, and team questions.
Email Organizations
Common Questions

Support FAQ

Quick answers to common Elevate support questions.

I purchased something, but I do not see it in my account.
Confirm that you are signed in with the same email address used for your Elevate purchase. If the item still does not appear, email support@elevatebehaviorallearning.com and tell us which product you expected to see.
My practice test or Performance Profile is not opening.
Send us the email connected to your account, the test or page you were opening, and a screenshot if you are seeing an error.
When does my Performance Profile become available?
Performance tools are connected to completed paid practice-test results. If you completed a test and your results are not appearing, contact support with the test name and account email.
I have a billing or purchase question. Where should I send it?
Contact Candidate & Member Support and include the email used for the purchase and the item purchased. Do not send payment-card information by email.
Where should an ABA organization send questions?
Organization purchasing, pilot, implementation, and team-access questions can be sent to organizations@elevatebehaviorallearning.com .
Can Elevate answer questions about the BACB exam itself?
Elevate can help with Elevate products, access, practice-test results, and study resources. Questions about official BACB requirements, applications, scheduling, or certification decisions should be directed to the BACB through its official channels.

Still Need Help?

Send us a message with the email connected to your Elevate account and a short description of what you need help with.

Contact Elevate Support →
Elevate Behavioral Learning is an independent exam-prep resource and is not affiliated with or endorsed by the BACB.