1. Scope of This Privacy Policy

This Privacy Policy applies to personal information collected through Elevate Behavioral Learning websites, digital products, member areas, practice tests, performance tools, organization services, support communications, and other Elevate services that link to this Policy.

This Policy does not govern the independent privacy practices of third-party websites or services that maintain their own privacy policies.

2. Information You Provide to Elevate

Depending on how you use Elevate, you may provide information such as:

• Your name and email address.
• Account, profile, or membership information.
• Organization name, job role, location, trainer, cohort, or related organization information.
• Information provided when purchasing or requesting access to Elevate resources.
• Information submitted through support requests, contact forms, surveys, or other communications.
• Exam dates, reported exam outcomes, attempt information, or examination-area information that you choose to provide.

3. Purchase and Transaction Information

When you purchase an Elevate product or service, Elevate may receive transaction-related information such as the product purchased, purchase date, amount, payment status, billing email, order identifier, and related transaction details.

Payment-card processing may be performed by third-party payment processors. Elevate does not require users to send full payment-card numbers through support email.

4. Practice-Test and Learning Activity

When you use Elevate practice tests or learning tools, Elevate may collect or receive information about your activity and performance.

This may include:

• Tests assigned, opened, or completed.
• Practice-test scores.
• Question or task performance.
• Section-level or TCO-related performance.
• Testing time or completion time.
• Attempt information.
• Progress across multiple Elevate tests.
• Interaction with feedback or related learning tools.

5. Performance Profiles and Analytics

Elevate may use practice-test activity to create individual Performance Profiles, section summaries, task-level analytics, progress trends, focus areas, or other learning insights.

These analytics are intended to help users understand their Elevate preparation activity and identify areas for additional review.

Elevate-generated performance information is not an official BACB exam record.

6. Reported RBT Exam Outcomes

Elevate may allow candidates to report information about their official RBT examination experience after an exam.

Depending on the feature available, this may include:

• Exam date.
• Whether the candidate reported passing or not passing.
• Attempt number or whether the exam was a first attempt or retake.
• Section-level information voluntarily reported after an unsuccessful examination attempt.
• Optional preparation or satisfaction feedback.

Reported exam outcomes may be self-reported by the candidate or, where appropriate, entered by an authorized organization user.

7. Organization and Cohort Information

When Elevate is provided through an employer, ABA provider, training program, educational organization, or other organization, Elevate may process information associated with that organization relationship.

This may include:

• Organization name.
• Learner or candidate assignments.
• Cohort or training group.
• Trainer assignment.
• Location assignment.
• Training date or onboarding information.
• Practice-test participation and performance.
• Reported exam outcomes.
• Administrative notes or information necessary to manage organization access.

8. Organization Dashboard Access

Authorized organization users may have access to dashboards or reports related to learners associated with their organization.

Depending on the organization's services, this may include individual or aggregated information about participation, test completion, practice performance, section performance, progress, cohort comparisons, trainer or location segmentation, and reported exam outcomes.

Organization users are responsible for using information available through Elevate consistently with their own legal, privacy, employment, and organizational obligations.

9. Information Collected Automatically

When you visit or use Elevate websites or digital services, certain technical information may be collected automatically.

Depending on the technologies in use, this may include:

• IP address.
• Browser type or device information.
• Operating system.
• Approximate location derived from network information.
• Pages viewed or features used.
• Referring pages or links.
• Dates, times, and general interaction information.
• Cookies or similar technologies.

10. Cookies and Similar Technologies

Elevate and service providers supporting the website may use cookies or similar technologies for functions such as account access, security, site operation, preferences, analytics, and understanding how visitors use the site.

Browser settings may allow you to limit or delete certain cookies. Disabling some technologies may affect the operation of website features.

11. How Elevate Uses Information

Elevate may use information described in this Policy to:

• Provide purchased products and account access.
• Assign or administer practice tests.
• Generate Performance Profiles and learning analytics.
• Operate organization dashboards and reporting.
• Process transactions and maintain purchase records.
• Respond to support and account requests.
• Communicate about services, access, transactions, or important account matters.
• Improve products, educational resources, analytics, and user experience.
• Evaluate patterns between Elevate practice performance and voluntarily reported exam outcomes.
• Prevent fraud, misuse, unauthorized access, and security incidents.
• Meet legal, accounting, tax, or regulatory obligations.

12. Product Improvement and Research

Elevate may analyze practice-test data, learning activity, user feedback, and reported exam outcomes to evaluate and improve its educational products and analytics.

Where appropriate, Elevate may use aggregated or de-identified information to evaluate broad preparation patterns, product effectiveness, or relationships between practice performance and reported outcomes.

Elevate should not present self-reported outcome data as independently verified official examination data.

13. Email and Communications

Elevate may use your contact information to send transactional or service-related communications such as purchase confirmations, account notices, access information, support responses, product updates, or other communications necessary to provide your services.

If you choose to receive marketing or promotional email, you may generally unsubscribe using the option provided in those communications.

Unsubscribing from promotional messages may not prevent important transactional or service communications.

14. How Information May Be Shared

Elevate may disclose information when reasonably necessary to operate its services, including with service providers that support functions such as:

• Website hosting.
• Payment processing.
• Practice-test delivery.
• Authentication or account access.
• Data storage and database services.
• Email communication.
• Analytics and website operation.
• Customer or technical support.

Elevate may also disclose information when required by law, legal process, or a valid governmental request, or when reasonably necessary to protect users, Elevate, or others from fraud, security threats, abuse, or unlawful activity.

15. Organization-Sponsored Access

If your access is purchased, assigned, or administered by an organization, that organization may receive information related to your use of the organization-sponsored Elevate resources.

Depending on the services purchased, this may include participation, completion, scores, performance analytics, learning trends, assignments, cohort information, and reported exam outcomes.

Elevate may also receive candidate or administrative information from the organization when needed to create, assign, administer, or support organization access.

16. Data Retention

Elevate may retain personal information for as long as reasonably necessary to provide services, maintain account and purchase records, operate analytics, resolve disputes, meet legal or accounting obligations, prevent abuse, and support legitimate business needs.

Different categories of information may be retained for different periods depending on their purpose and applicable requirements.

When information is no longer reasonably needed, Elevate may delete, anonymize, or de-identify it where appropriate.

17. Data Security

Elevate uses reasonable administrative, technical, and organizational measures intended to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

No website, database, transmission method, or storage system can be guaranteed to be completely secure.

Users are also responsible for protecting their account credentials and should contact Elevate if they suspect unauthorized account access.

18. Your Privacy Choices and Requests

Depending on where you live and the law that applies, you may have rights concerning personal information about you.

These rights may include the ability to request:

• Access to certain personal information.
• Correction of inaccurate information.
• Deletion of certain information.
• Information about categories of personal information collected or disclosed.
• Other choices or rights provided by applicable privacy law.

Rights vary by jurisdiction and may be subject to legal exceptions.

19. Privacy Request Verification

Elevate may need to verify your identity before completing certain privacy requests.

Verification may involve confirming information associated with your Elevate account, purchase, or email address.

Elevate will request only information reasonably necessary to verify and process the request.

20. Children’s Privacy

Elevate services are not directed to children under 13 years of age.

Elevate does not knowingly seek to collect personal information directly from children under 13 through its exam-preparation services.

If Elevate learns that personal information was collected from a child in a manner requiring parental consent under applicable law, Elevate may take appropriate steps to delete or otherwise address that information.

21. Third-Party Services and Links

Elevate may link to or integrate with third-party platforms, payment providers, testing systems, email services, or other independent services.

Those services may collect or process information under their own privacy policies and terms.

Users should review the privacy practices of third-party services when appropriate.

22. Business Transfers

If Elevate is involved in a merger, acquisition, reorganization, financing, sale of assets, or similar business transaction, information may be transferred as part of that transaction subject to applicable law.

23. Changes to This Privacy Policy

Elevate Behavioral Learning may update this Privacy Policy from time to time as products, technologies, services, legal requirements, or business practices change.

The effective date displayed at the top of this page identifies the current version.

When appropriate, Elevate may provide additional notice of material changes.

24. Contact Elevate About Privacy

Privacy questions or requests concerning an individual Elevate account can be sent to:

Candidate & Member Support
support@elevatebehaviorallearning.com

Privacy questions concerning organization access or organization-administered accounts can also be sent to:

Organization Inquiries
organizations@elevatebehaviorallearning.com