Refund Policy
We want purchases from Elevate Behavioral Learning to be straightforward. This policy explains when a digital purchase may qualify for a refund and how to contact us if something goes wrong.
Digital Access
Purchases are generally non-refundable once digital access or downloadable materials have been provided.
We Review Genuine Problems
Duplicate purchases, unresolved access problems, and certain billing errors can be reviewed individually.
Need Help First?
If a product is not opening or appearing correctly, contact Elevate Support so we can try to resolve the issue.
1. Digital Products
Elevate Behavioral Learning primarily sells digital exam-preparation products and access to online resources. These may include study guides, practice tests, preparation packages, performance tools, and related digital materials.
Because digital products can be delivered or accessed immediately after purchase, purchases are generally non-refundable once access has been provided , except where required by applicable law or where Elevate approves a refund under the circumstances described below.
2. Study Guides and Downloadable Materials
Purchases of the Elevate Master Study Guide, Cram Guide, or other downloadable or immediately accessible study materials are generally non-refundable after the material has been made available to the purchaser.
If you purchased the wrong study product or believe there was an error with your order, contact us promptly and we will review the situation.
3. Practice Tests
Practice-test purchases are generally non-refundable once test access has been assigned or made available to the purchaser.
A completed test, partially completed test, or unused test within an activated test package does not automatically qualify for a refund.
4. Bundles and Prep Packages
Bundled products, including packages that combine study materials and practice tests, are generally treated as a single digital purchase.
Once any portion of the bundle has been delivered, downloaded, accessed, or activated, the bundle is generally non-refundable.
5. Situations We May Review for a Refund
Although digital purchases are generally non-refundable, Elevate may review refund requests involving circumstances such as:
- Duplicate purchases of the same product made unintentionally.
- Incorrect charges caused by a verified billing or transaction error.
- Access problems that prevent use of a purchased product and cannot reasonably be resolved by Elevate Support.
- A purchaser receiving the wrong digital product or access level because of an Elevate system or fulfillment error.
- Other circumstances where a refund is required by applicable law.
Approval is based on the specific circumstances of the request and is not guaranteed unless required by law.
6. Situations That Generally Do Not Qualify
Refunds are generally not provided solely because:
- A purchaser changes their mind after receiving digital access.
- A purchaser does not use some or all of the purchased material.
- A candidate receives a practice-test score they are unhappy with.
- A candidate does not pass the official RBT examination.
- A purchaser expected content or features that were not listed as part of the product at the time of purchase.
7. Requesting a Refund Review
To request review of a purchase or possible refund, contact Elevate Support using the email address associated with the purchase.
Please include:
- Your name.
- The email address used for the purchase.
- The product or package purchased.
- The approximate purchase date.
- A short explanation of the issue.
- A screenshot or receipt when it would help us identify the transaction.
8. Approved Refunds
When a refund is approved, it will generally be returned to the original payment method when possible.
Processing times after approval may depend on the payment processor, card issuer, or financial institution and can vary.
Refund approval may also result in removal of access to the refunded digital product, test, package, or related member resources.
9. Organization Purchases
Purchases made by ABA providers, training programs, employers, or other organizations may be subject to additional written terms, quotes, order forms, pilot agreements, or purchasing arrangements.
Where organization-specific written terms apply, those terms may govern the applicable cancellation or refund conditions.
Organization purchase questions can be sent to organizations@elevatebehaviorallearning.com .
10. Applicable Consumer Rights
Nothing in this Refund Policy is intended to waive, restrict, or eliminate any refund, cancellation, or consumer-protection right that cannot lawfully be waived under applicable law.
11. Changes to This Policy
Elevate Behavioral Learning may update this Refund Policy from time to time as products, purchasing systems, or business practices change.
The effective date displayed at the top of this page identifies the current version.
Refund Policy
We want purchases from Elevate Behavioral Learning to be straightforward. This policy explains when a digital purchase may qualify for a refund and how to contact us if something goes wrong.
Digital Access
Purchases are generally non-refundable once digital access or downloadable materials have been provided.
We Review Genuine Problems
Duplicate purchases, unresolved access problems, and certain billing errors can be reviewed individually.
Need Help First?
If a product is not opening or appearing correctly, contact Elevate Support so we can try to resolve the issue.
1. Digital Products
Elevate Behavioral Learning primarily sells digital exam-preparation products and access to online resources. These may include study guides, practice tests, preparation packages, performance tools, and related digital materials.
Because digital products can be delivered or accessed immediately after purchase, purchases are generally non-refundable once access has been provided , except where required by applicable law or where Elevate approves a refund under the circumstances described below.
2. Study Guides and Downloadable Materials
Purchases of the Elevate Master Study Guide, Cram Guide, or other downloadable or immediately accessible study materials are generally non-refundable after the material has been made available to the purchaser.
If you purchased the wrong study product or believe there was an error with your order, contact us promptly and we will review the situation.
3. Practice Tests
Practice-test purchases are generally non-refundable once test access has been assigned or made available to the purchaser.
A completed test, partially completed test, or unused test within an activated test package does not automatically qualify for a refund.
4. Bundles and Prep Packages
Bundled products, including packages that combine study materials and practice tests, are generally treated as a single digital purchase.
Once any portion of the bundle has been delivered, downloaded, accessed, or activated, the bundle is generally non-refundable.
5. Situations We May Review for a Refund
Although digital purchases are generally non-refundable, Elevate may review refund requests involving circumstances such as:
- Duplicate purchases of the same product made unintentionally.
- Incorrect charges caused by a verified billing or transaction error.
- Access problems that prevent use of a purchased product and cannot reasonably be resolved by Elevate Support.
- A purchaser receiving the wrong digital product or access level because of an Elevate system or fulfillment error.
- Other circumstances where a refund is required by applicable law.
Approval is based on the specific circumstances of the request and is not guaranteed unless required by law.
6. Situations That Generally Do Not Qualify
Refunds are generally not provided solely because:
- A purchaser changes their mind after receiving digital access.
- A purchaser does not use some or all of the purchased material.
- A candidate receives a practice-test score they are unhappy with.
- A candidate does not pass the official RBT examination.
- A purchaser expected content or features that were not listed as part of the product at the time of purchase.
7. Requesting a Refund Review
To request review of a purchase or possible refund, contact Elevate Support using the email address associated with the purchase.
Please include:
- Your name.
- The email address used for the purchase.
- The product or package purchased.
- The approximate purchase date.
- A short explanation of the issue.
- A screenshot or receipt when it would help us identify the transaction.
8. Approved Refunds
When a refund is approved, it will generally be returned to the original payment method when possible.
Processing times after approval may depend on the payment processor, card issuer, or financial institution and can vary.
Refund approval may also result in removal of access to the refunded digital product, test, package, or related member resources.
9. Organization Purchases
Purchases made by ABA providers, training programs, employers, or other organizations may be subject to additional written terms, quotes, order forms, pilot agreements, or purchasing arrangements.
Where organization-specific written terms apply, those terms may govern the applicable cancellation or refund conditions.
Organization purchase questions can be sent to organizations@elevatebehaviorallearning.com .
10. Applicable Consumer Rights
Nothing in this Refund Policy is intended to waive, restrict, or eliminate any refund, cancellation, or consumer-protection right that cannot lawfully be waived under applicable law.
11. Changes to This Policy
Elevate Behavioral Learning may update this Refund Policy from time to time as products, purchasing systems, or business practices change.
The effective date displayed at the top of this page identifies the current version.